Frequently Asked Questions
Everything you need to know about shopping for your home at Sadlers.
What are your shipping rates and delivery times for furniture?
We offer standard and white-glove delivery options. Standard shipping typically takes 5-7 business days, while larger furniture items requiring specialized handling may take 10-14 business days. Rates are calculated at checkout based on your location and item weight.
What is your return policy for home decor items?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Please ensure items are in their original packaging and unused condition. Note that custom-made or final sale items are non-returnable.
Do you offer fabric swatches or material samples?
Yes! We understand that color and texture are vital for your home. You can order up to five fabric or wood finish swatches for free through our 'Sample Request' page to ensure the piece matches your interior perfectly.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal. For large furniture deliveries, our logistics partner will contact you directly to schedule a delivery window.
Is assembly required for your furniture pieces?
Assembly requirements vary by product. Items marked as 'Ready to Assemble' include all necessary hardware and instructions. For larger pieces, we offer a professional assembly service at checkout for an additional fee.
What payment methods do you accept?
Sadlers accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for qualifying purchases.